Joshua Eron Miller 20003 N. 23rd Ave #249 Phoenix, Arizona 85027-4162 Home Office....(602) 635-6066 Mobile.........(602) 721-6329 Objective To obtain a position, in an Information Technology or Information Systems area, which is both challenging and interesting. Highlights of Qualifications o Supervising a staff of up to 20 people o Excellent Customer Service o Excellent Supervisor skills and experience o Ability to think logically for myself o Ability to get the job done without constant/if any supervision Professional Experience **Harkins Entertainment Industries (Bell Towne Centre 8) April1997 - March 1999 Staff Supervisor Supervised an eight (8) register concession stand that consisted of four (4) stations, two (2) registers per station. Each station had it’s individual stock that needed to be kept separate and counted at the end of each shift. Supervised a staff of up to 10 people. Maintained the cleanliness of a fruit smoothie freezer/dispenser machine. Achievements o Employee of the Month for December 1997 o On December 13,1998, under my supervision, the concession stand, for the first time in the theatres history, almost sold more souvenir cups than large cups (which are the same price). **Harkins Entertainment Industries (Metro 12) March 1999 - May 1999 Staff Supervisor Supervised two concession stands, each stand containing eight registers. Each concession stands stock had to be kept separate. Concession stand was being run from MARS Point-of-Sale system. Supervised a staff of up to 20 people. Maintained the cleanliness of a fruit smoothie freezer/dispenser machine. **CompUSA (Metrocenter) May 1999 - August 1999 Software & Accessories Representative Help customers find products that they are looking for. Answer technical questions about computers, software packages, upgrade parts, and accessories. Carry out systems from store to customers’ vehicle, and place items in customers’ vehicle(s). Make sure items are accurately priced on shelf. Stock shelf’s with current and new product(s). **Harkins Entertainment Industries (P.V. 7) September 1999 - November 1999 Staff Supervisor Supervised an eight (8) register concession stand that consisted of four (4) stations, two (2) registers per station. Each station had it’s individual stock that needed to be kept separate and counted at the end of each shift. Supervised a staff of up to 10 people. Maintained the cleanliness of a fruit smoothie freezer/dispenser machine. **Cavecreek Wholesale Internet Exchange September 1999 - January 2000 Technical Support Technical Support Representative Answer technical support phone calls and answer technical support emails from an email support pool. Trouble shouted problems with web sites, web servers, mail programs, mail servers, and webmaster/customers accounts. Also assisted callers with bills placed on their credit cards by CWIE’s sister company CCBill.com. **Harkins Entertainment Industries (Bell Towne Centre 8) Feb 2000 - May 2000 Staff Supervisor Supervised an eight (8) register concession stand that consisted of four (4) stations, two (2) registers per station. Each station had it’s individual stock that needed to be kept separate and counted at the end of each shift. Supervised a staff of up to 10 people. Maintained the cleanliness of a fruit smoothie freezer/dispenser machine. **Encompass Network Services July 2000 - February 2001 Field Operations Cable Installation Technician Complete install of CAT5 cabling for Ethernet Network and voice lines at the Arizona Department of Transportation Administration building. Complete install includes that of pulling wires through ceilings, conduits, drywall and padded walls from a central location to each individual drop point that may include lacing wires through furniture based wire conduits. After cables were dropped through wall(s), they were then terminated, faceplated, mounted, and labeled. **Aerotech Laboratories, Inc. February 2001 - April 2005 -Laboratory Technician...02/2001 - 5/2001 -Facilities Technician...05/2001 - 4/2002 -I.T. HelpDesk Technician.....04/2002 - 04/2005 Job Description: Laboratory Technician - Setup and prepare tools and supplies for analysts to use during work day. Keep inventory of samples to be tested, and samples already tested. Manage contents of walk-in cooler and keep all archives samples in organized fashion within storage bins in walk-in cooler. Facilities Technician - Built, repaired, and maintained all aspects of companies buildings, property and equiptment. Included assembling furniture for staff, repairing items that became damaged from daily use, maintaining company property landscaping, and hauling items between company buildings I.T. HelpDesk Technician (Desktop Support)- Built Out, repaired and maintained corporate voice and data network and it's accompanying workstations. Maintained network connectivity integrity for all users. Performed daily & weekly data backups of all electronic data collected by computers connected to environmental testing equiptment. Maintained computers (controllers) which controlled environmental testing equiptment. Assist company employees with issues they were having with their desktop workstations. **MSA Solutions & **Higher Education Resource Organization April 2005 - November 2005 Information Technology I.T. HelpDesk Technician (Desktop Support) Job Description: Built Out, repaired and maintained corporate voice and data network and it's accompanying workstations. Maintained network connectivity integrity for all users. Assist company employees with issues they are having with their desktop workstations. **New Vision Audio/Video, Inc. November 2005 - July 2006 Field Operations Field Manager Job Description: Complete whole house installations of Audio, Video, Security, and Central Vacuum systems. Pre-wire new construction builds with all neccesary cabling. After customer has taken residence, return to site to finish installation of actual hardware. As a Field Manager, one must supervise all active crews to verify that installations at all work sites are being completed properly and in a timely manner while still completing managerial installation assignments. Communicate with all customers before, during, and after installation(s) answering any questions needed and keeping customer updated on installation status. **Cox Communications, Inc. July 2006 - Current Field Operations Universal Home Technician III (FSR 3) Job Description: Installation, Troubleshooting, and Repair of company related services, including, but not limited to: Cable Television Video Services, Telephones Services, and High Speed Internet Services Education High School Diploma - Barry Goldwater High School, 1995-1999 CURRENT Education ­ Cisco Networking Systems Certification classes o Have finished 1st and 2nd semesters of Cisco Networking Technologies classes (CNT140, CNT150) Computer Skills / Knowledge I am proficient in the following Operating systems and Software packages: Macintosh OS 7.0, 7.1, 7.1.1, 7.5, 7.5.2, 7.5.5, 7.6, 7.6.1, 8.0, 8.5, 8.6, 9.0 Windows 3.1, 3.11, 95, 98, NT 4, 2000 MS Word, MS Excel, MS Access, MS PowerPoint, MS Outlook & Express Some Unix/Linux experience. HTML and some JavaScript ­ see personal website at www.jemsworld.com Set up a Mini Network in my parents’ home and then smoothly moved network to an apartment. Network consists of seven computers and a Cable Modem for primary Internet Connection and a Network LAN Modem as a backup Internet connection. Wiring was done through the walls and attic of the house (unfortunately at the apartment, the wires had to be duck taped to the floor due to apartment guidelines which prohibit drilling holes through the walls). Both platforms Macintosh and Windows are used on this network.